Terms & Conditions

Last updated: May 2026 · These terms apply to all bookings made through sweeprightcleaning.com

1. Booking Notice & Advance Scheduling

This notice period applies to all service types, including Regular Cleaning, End of Tenancy, After Builders Clean, and Move In / Move Out cleans. This allows us to allocate the appropriate team and equipment for your job.

For fixed-price services (End of Tenancy, After Builders, Move In / Move Out), we recommend booking as far in advance as possible — particularly for end-of-tenancy cleans, which are in high demand around month-end dates.

Bookings made with insufficient notice will not be confirmed and you will not be charged. We will contact you to arrange an alternative date.

2. Payment Terms

Payment is taken in full at the time of booking through our secure Stripe-powered checkout. We accept Visa, Mastercard, American Express, and Apple Pay. All transactions are encrypted using 256-bit SSL.

For hourly services (Regular Cleaning), the amount charged is based on the number of hours selected at the time of booking. For fixed-price services, the charge is the confirmed fixed price for your property size and configuration.

Add-ons that are priced as ranges (e.g. Heavy Dirt surcharge of £40–£80) are assessed on the day by the cleaning team and charged separately after the visit. You will be informed before any additional charge is applied.

All prices are inclusive of VAT where applicable. SweepRight reserves the right to adjust pricing with reasonable notice.

3. Cancellation & Rescheduling Policy

We want to be fair to both you and our cleaning team. Our policy is:

• More than 24 hours' notice: Full cancellation or rescheduling — no charge. Refund processed within 5–10 business days.
• Less than 24 hours' notice: 50% of the booking value will be charged as a late cancellation fee. This covers costs already incurred by your assigned cleaner.
• No-show or access denied on the day: The full booking amount is non-refundable. If our team arrives and cannot gain access through no fault of their own, the booking is considered complete.
• Recurring bookings: Each visit is treated independently. You can cancel individual visits with 24 hours' notice at no charge. To cancel a recurring arrangement entirely, please give us 7 days' notice.

To cancel or reschedule, please contact us by phone (+44 7425 583734) or email (sweeprightcleaning@outlook.com) as soon as possible.

4. Access & Your Responsibilities

It is your responsibility to ensure our team can access the property at the agreed time. This includes:

• Providing accurate access instructions (key codes, concierge contact, parking information) at the time of booking or before arrival
• Ensuring pets are secured or removed from areas being cleaned where possible
• Removing personal valuables or fragile items from surfaces before the clean
• Providing access to running water and electricity
• Notifying us in advance of any hazards, substances, or situations that could affect your cleaner's safety

If our team encounters unsafe conditions, they are instructed to leave the property immediately and you will be contacted to arrange an alternative date. A late cancellation fee may apply in these circumstances.

5. Additional Charges

The following situations may result in additional charges beyond your quoted price:

• Heavy soiling or biohazard conditions: Properties with extreme levels of dirt, mould, bodily waste, or pest infestations may attract a surcharge of £40–£80 or more. We will notify you before proceeding.
• Furnished properties (End of Tenancy): Moving, cleaning around, or cleaning furnished properties requires additional time. A surcharge of £20–£50 may apply.
• Excess time (hourly bookings): If a job requires significantly more time than booked due to undisclosed property size or condition, we will contact you to discuss. We will never charge extra without your approval.
• Specialist cleaning: Services such as deep carpet cleaning, professional oven restoration, or specialist stain removal are not included in standard cleans and are quoted separately.
• Parking charges: If your property requires paid parking, we request that you arrange a permit or reimburse reasonable parking costs incurred by your cleaner.

6. Liability & Disclaimer

SweepRight takes reasonable care to provide professional cleaning services and all our cleaners are vetted and background-checked. However, we operate under the following limitations:

• Our liability for accidental damage caused during a clean is limited to the cost of repair or replacement of the specific damaged item, up to a maximum of £250 per incident unless otherwise agreed in writing.
• We are not liable for pre-existing damage, wear and tear, or fragile items not declared before the visit.
• We are not liable for loss of items from the property. We strongly recommend removing or securing all valuables before your clean.
• SweepRight is not responsible for the outcome of end-of-tenancy deposit disputes. While we aim to meet all standard cleaning requirements for deposit return, the final decision rests with the landlord and adjudicating body.
• We make no guarantee that a specific cleaner will be assigned to recurring visits, though we do our best to maintain consistency.

All claims for damage or loss must be reported to us within 24 hours of the cleaning visit by calling +44 7425 583734 or emailing sweeprightcleaning@outlook.com.

7. Service Standards & Satisfaction

If you are not satisfied with any aspect of your clean, please contact us within 24 hours of the service date. We will arrange a complimentary re-clean of any areas that did not meet the agreed standard at no additional charge.

We do not offer refunds for completed services where access was granted and the clean was performed. Our remedy is always a re-clean of the specific areas in question.

SweepRight reserves the right to refuse service or terminate a booking at any time if the property conditions, access, or customer conduct are unsafe or unreasonable.

8. Contact & Disputes

For any questions, complaints, or disputes, please contact us:

• Phone: +44 7425 583734
• Email: sweeprightcleaning@outlook.com

We aim to respond to all complaints within 2 working days. These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably may be referred to a UK-registered Alternative Dispute Resolution (ADR) provider.

By making a booking with SweepRight, you confirm that you have read, understood, and agreed to these Terms and Conditions.

9. Subcontracting

SweepRight Cleaning Services Ltd operates as a managed platform. Depending on your location, availability, and the nature of your service, your booking may be assigned to or fulfilled by a self-employed subcontractor or specialist trade partner engaged by SweepRight.

Where subcontracting occurs:

• SweepRight remains your primary point of contact for all matters relating to the booking, including complaints, re-cleans, and refund requests.
• All subcontractors engaged by SweepRight are vetted, background-checked, and carry appropriate public liability insurance before being permitted to work on our behalf.
• Subcontractors are bound by SweepRight's service standards, confidentiality obligations, and code of conduct. They are not permitted to solicit you directly for future work outside of the SweepRight platform.
• Your statutory rights as a consumer are unaffected. SweepRight remains legally responsible to you for the performance of the contract regardless of which individual or entity carries out the work.
• You will not be charged differently as a result of subcontracting — the price agreed at the time of booking is the price you pay.

If you have any concerns about the individual assigned to your booking, please contact us before the appointment and we will do our best to accommodate your request.